Smoko Reviews

EDIT: The two Tayto squishies I ordered a while back are growing mold. What I thought was just one random green dot when I first got them has turned bigger and into many many green dots. I sent Smoko a message with pictures and the response I got was that the production team inspected the images and it's just "residual ink." Um, what? Residual ink isn't growing into more and more spots all over. Ink doesn't grow. I showed my boyfriend and he freaked out and immediately threw them away. And he was playing with them when I first got them so it's not just me noticing the huge change. It's green and growing and so obviously mold. And they've been in our room and everywhere else. I'm very upset. It's a health hazard and all I got was denial and crap about "residual ink." I wish I didn't love Tayto so much, I don't want to support this company anymore. 😞

EDIT 2: Now on top of denial, they are saying I can't receive a replacement because it has been too long. Well of course it would have to be a while before the mold spread all over them and I knew what it was! Obviously I would have reached out sooner instead of having a growing health hazard on my dresser! I've spent over hundreds of dollars on this company and I'm beyond disappointed and disgusted this is the level of concern they show this kind of hazard. And of course I tried to post a review on the website, but it will never show up because it's not a good one. Ugh. I think I'm done.

Old review:
I love this site because the items are so cute. And the customer service used to be helpful. But now I feel that the quality of their products are decreasing. I've ordered three Tayto mochi plushes and the first two I ordered around 2020 were great. The second one was different than the first one, as a different stuffing was used and it wasn't as fat, but it was okay still. But the third one I ordered more recently... The material feels kind of gross and there are weirdnesses in the appearance. And it is definitely not as fluffy. It is nothing like the other two. Then I ordered the boba tea mochi plush and that was much smaller than expected and completely flat. I messaged them about it and they said it needed a week to fluff up since they vacuum seal all the plushes when they send them now. Of course, there is pretty much no stuffing inside so that never happened. Messaged again and have yet to receive a response besides one asking for pictures, which I already provided the first time. $40 for a tiny flat nothing. I've also received broken lamps and ones with scratches all across the face. They did eventually replace those so that's fine, but my point is I'm having more and more problems with their products and their customer service is getting less responsive. And I'm afraid to order anymore mochi plushes because the quality has gone down so badly. Oh, and the worst part, they will not allow you to post any negative reviews on their website. I noticed this after I tried to post a negative review about my boba plush. I tried twice on different days and it was never posted. Did not have that problem with positive reviews. That really destroyed the faith I had in this website because now I know I will never truly know if a product is good or not before I order it. Which explains the dumpling sleeping mask I bought. It was so tiny I can't wear it and I have a smaller head. I wondered why there were no reviews on it saying so and now I know why; no negative ones are allowed. Was once a happy customer, but now very disappointed. Especially since Tayto potato is my favorite ever and I really don't want to stop ordering from the site. But I'm not sure I should keep risking it on these expensive items when I'm not going to receive help if they're no good.

Received a defected Tayto plush. Not enough filling inside, 2 dimples have not formed. Been fluffing the plush everyday for the last month and it’s still not forming into the intended mochi plush. Contacted them via their web chat and they said they cannot refund and issue international returns!! You’d think buying from their offical site is beneficial. Even paid for their expensive international shipping fees. I’m now stuck with a saggy plush that is half the size of what it’s suppose to be. Fake marketing and not helpful. Disappointing.

They sent a product (Tayto light) that does not look like the photo (it's pink, not yellow) and the light also does not work! You'd think a company would allow a full refund for a broken item but they still want me to pay for return shipping $6 for an item that came to me already broken. Unbelievably cheap on them.

I'm now asking for a replacement since it's not worth paying the shipping back. This was another option they had given me. However, they seem to have just dropped my case and will not respond to me at all. I keep seeing their live chat showing the chat representatives have been active recently, but no response from them. I know it is holiday time and probably busy so I will change this review if I do hear from them.

They also filter reviews and do not let negative reviews be posted on their website. I submitted one that's not posted and someone else here did too, and they don't show up. Stay away, doesn't seem like an ethical company that will take accountability for sending faulty products.

UPDATE: they did respond back to me and said they will send a replacement. They apologized for delay in response too. I appreciated that and I am happy they are going to send me a replacement as they offered. Updating this to three stars now.

Wonderful company. Needed a boba fridge replacement and they shipped it out free of charge, didn’t need to return old one. This is how every company should treat customers. I will be shopping with them again! So happy.

Really pleased with item, tried other vapes with no joy. Took me a while to get correct nicotine strength, but once solved, no longer want cigarettes. Thank you

I’ll start by saying I LOVE these products. But SMOKO has got to stop canceling orders almost two weeks after they are placed with no explanation other than a refund notice.
If you can’t fulfill orders, then stop offering products you don’t have?
Disappointed customers don’t seem to bother them. I’ve had to interact with them way too much just for cute little toys.

Ordered for two items because I was paying for shipping. Ordered, they canceled one item saying it was out of stock and sent shipping confirmation for the other with in minutes... I would of canceled the order since the shipping was the same price as two...

Love their stuff!

I have been shopping with them for years and I love their products! They make great gifts for my nieces and they are completely obsessed with the products. It's great quality and super cute. It's my go to for creative and unique gifts.

Take caution on this site. I ordered two items, and was really excited to receive them. I was told I would receive a tracking number after about a week and a half because they’re backed up due to COVID-19. It’s now been 17 days without any communication on their part, and me waiting to hear anything. To be fair, I’ve just sent them a follow up email today, but I don’t expect to receive the items any time soon. If you need the items you purchased for an event, I would go elsewhere.

Smoko is the BEST! I’ve ordered from them 3 times in the last 2 weeks & each time I was very happy with my purchase! Ordering was very simple and efficient. They update you to let you know when your products have been shipped, the day it’s out for delivery & when it’s delivered. The package also came securely wrapped & even with the warning that my package could come late due to the pandemic, I still received my items in a timely matter. I got the Boba toasty plush which was super soft with a light lavender smell, the Boba keychains which light up & were super cute! I also got the adorable Boba reusable tumbler & the Boba slippers which were soft with a nice grip on the bottom. All my items were in excellent quality & I can’t wait to order from them again! Keep up the great work Smoko!